Last updated: November 1, 2026

At EYLOX, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed or dispatched on weekends or public holidays.

• Processing times may be extended during holidays, promotional periods, or periods of high demand.

• You will receive an email confirmation once your order has been placed.

• A separate shipping confirmation with tracking information will be sent once your order has been dispatched.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Our general estimated delivery timeframes are:

Destination	Estimated Delivery
Spain	5–10 business days
European Union	5–12 business days
United Kingdom	5–12 business days
United States	7–15 business days
Canada	7–15 business days
Australia	7–15 business days
Rest of the World	10–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, and other external factors.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Depending on the destination and available promotions, we may offer free shipping or discounted delivery options.

Any applicable shipping charges will be clearly communicated before payment.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.

Tracking information may take 24–72 hours to become active after dispatch.

You can use the tracking information provided to follow your shipment's progress.

If your tracking information has not updated for an extended period, please contact us at:

contact@eylox.com

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

If you notice an error in your shipping address, please contact us immediately.

We will do our best to update the information before your order is dispatched.

Once an order has been shipped, we may be unable to modify the delivery address.

EYLOX cannot guarantee delivery when incorrect or incomplete information has been provided by the customer.

6. Delayed or Missing Orders

Although we work with shipping providers to ensure timely delivery, delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the relevant carrier and assist you in finding a suitable resolution.

If an order is confirmed lost, we will work with you to arrange an appropriate replacement or refund in accordance with applicable law.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where these charges are legally payable by the customer, they are generally the customer's responsibility unless otherwise stated at checkout.

Customs procedures may also result in additional delivery delays.

For orders within the European Union, applicable VAT and other taxes will be handled in accordance with relevant tax regulations.

8. Multiple Shipments

Depending on product availability and warehouse locations, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees for separate shipments unless this was clearly disclosed and agreed to at checkout.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We recommend providing:

• Your order number.

• Photographs of the damaged package.

• Photographs of the damaged product.

• A brief description of the issue.

Our team will review the situation and assist you with an appropriate solution.

10. Delivery Responsibility

For consumer purchases, EYLOX remains responsible for the goods until they are physically received by you or a third party designated by you, other than the carrier.

If a shipment is lost or damaged before delivery, please contact us so we can investigate and resolve the issue.

Nothing in this policy limits your statutory consumer rights.

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team.

EYLOX

Email: contact@eylox.com

We appreciate your trust in EYLOX and thank you for shopping with us.